Refund Policy
Last updated: 25 September 2026
Every conversion tool, including Fill & Sign, is free and doesn't need a refund policy to use. This page covers Pro and the Day Pass, the paid plans.
14-day refund window
If you're not happy with a Pro subscription (monthly, yearly) within 14 days of purchase, email us for a full refund — no reason required. After 14 days, monthly and yearly subscriptions can be cancelled at any time from Plan & billing and will not renew again, but the completed period isn't refunded.
Day Pass refunds
The Day Pass is a one-time, 24-hour unlock rather than a recurring charge. Because it's meant to be used right away, we'll refund it only if you contact us before the 24-hour window starts or if the pass failed to activate — not after it's been used.
How to request a refund
Email billing@example.com (placeholder — replace before launch) with the email address on your account. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
What happens to your data
A refund cancels your paid plan and reverts your account to Free. It does not touch files on your own device — ConvertHub never had a copy of them to begin with. Signatures and preferences saved in your browser stay put unless you clear them yourself in Data & storage.
This page is a plain-language draft. It hasn't been reviewed by a lawyer — confirm the refund window and process against your actual payment processor setup (e.g. Stripe) and any consumer-protection law that applies where your customers live before relying on it.